EXCHANGE POLICY: To request an exchange for a purchase, please note that you have up to twenty (20) days from the delivery date of your order. Within this period, you must send your exchange request to the following email oficialcuentawisd@gmail.com with the subject "Exchange" where you will receive the next steps.
The product must be in perfect condition (New), unused, and in its original packaging, including all packaging and tags.
Our quality department will review it and provide a response within five (5) business days.
- Exchanges of garments are made for the value already paid.
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Transportation and shipping costs incurred must be covered by the buyer.
WARRANTIES: Our items have a 40-day warranty from the date of purchase. After this period, no claims will be accepted.
Our quality department will review it and provide a response within five (5) business days.
RETURN POLICY: Wisd gives its customers the possibility to withdraw from the purchase made; for this, they have a period of 5 business days after the delivery of the product.
You must send an email within the indicated days to oficialcuentawisd@gmail.com with the subject "Return", where we will review if the reason for withdrawal is valid. If the request is accepted, you will receive the next steps.
- The product must be in perfect condition (New), unused, and in its original packaging, including all packaging and tags.
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Transportation and shipping costs incurred must be covered by the buyer.
After our quality department verifies the condition of the item, you will receive a response within the next ten (10) business days, and the money will be refunded.
TERMS AND CONDITIONS STIPULATED BY: WisdCompany